WhatsApp Business API

Send important notifications and deliver trusted, cost-effective customer care from your WhatsApp business account. Easily connect with your customers on their mobile devices with two-way conversations that improve audience engagement and deliver a better customer experience.

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Communicate more effectively

Improve customer service

Reach and engage more users

Better Customer Experience

One API

WhatsApp, SMS, MMS, RCS, and Viber all in one easy to implement API.

Exceptional Reliability

Optimal performance with higher successful delivery rates than any leading competitor.

5-Star Customer Service

Premium customer support to strengthen communication, reduce costs, and ensure seamless customer interaction.

Personally Communicate at Scale

Improving the customer experience starts with better communications. Build trust with Branded Profiles and Message Templates. Send and receive files and even locations for an engaging and personal customer experience.

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Improved Customer Service

More than 65 billion messages are sent in over 180 countries every day on WhatsApp. Join in and provide fast, conversational support that resolves issues faster than traditional channels.

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Customer Alerts

Use message templates to create rich, engaging notifications for your opt-in customers. Send transaction confirmations, shipping updates, appointment reminders, account updates, and more.

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WhatsApp in Action

Our developer-friendly Whatsapp business API makes sending messages to your customers fast and easy. Get up and running quickly with clear documentation, developer tools, and comprehensive reporting.

When you're ready for expanded reach, our integrated Messaging API makes it easy to send SMS, MMS, RCS, and Viber alongside your Whatsapp messages.

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Better Metrics

Track your engagement and conversion rate with accurate, informative data and develop strategies for a better customer experience. TeleSign’s messaging API includes easy-to-read metrics to measure your success.

Trusted Messages

TeleSign ensures total security for our Messaging API with available phone number verification services and digital identity protection, so you can be sure that your messages to customers are secure and reliable.

More Conversational

Messaging customers on a platform that they’re comfortable with means pressure goes down and engagement goes up. Ensure your customer service communications casual and conversational.

Engaging Experiences

Send and receive videos, images, files, documents, locations and even contact information for an engaging experience.

Compliance and Onboarding Support

Utilize free regulatory assistance to mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.

Secure Communications

Safe send and receive messages with end-to-end encryption keeping sensitive information and conversations safe.

Group Conversations

Send group-targeted surveys or feedback requests, and request user-generated content to gain information and build more personalized customer engagement.

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Customer Service and Care

Respond to customer-initiated support queries. Provide quick support, get instant feedback, and resolve issues in one-on-one conversations.

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Real-Time Notifications

Use message templates for order notifications and deliveries, appointment reminders, travel itinerary changes, system outages, location-targeted alerts, and more.

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WhatsApp Business API

Better Customer Experience

Personally Communicate at Scale

Improved Customer Service

Customer Alerts

Trusted by Top Companies

WhatsApp in Action

Group Conversations

Customer Service and Care

Real-Time Notifications

Resources